Software Licence Agreement
What you are allowed to do with Auddomate, whether you use the hosted service or run it on your own servers. Written to be signed as it stands.
01Who this is between
This agreement is between Auddomate (we, us) and the organisation named on the order, invoice or licence key (you, the customer). It applies from the day the service is first made available to you and continues while you hold a current subscription or a valid licence key.
It sits alongside the Terms of Service, which govern day-to-day use of the software, and the Data Processing Agreement, which governs personal data. Where this agreement and the Terms of Service disagree, this agreement governs.
02What you are granted
We grant you a non-exclusive, non-transferable, worldwide licence to use Auddomate for your own business purposes, for the duration of your subscription or licence term, limited to the number of people your plan allows.
Hosted service. You use the software as it runs on our infrastructure. You do not receive a copy of it.
Self-hosted (Enterprise). You receive a copy of the software to install on servers you control, with a licence key naming your organisation. You may install it on as many of your own servers as your own operations require — production, staging, testing — provided all of them belong to you and only the people your plan allows use them. You may not host it for a third party, offer it as a service to others, or move the key to another organisation.
The software is licensed, not sold. We keep all intellectual property rights in it, including the machine catalogue, the model, the documentation and the design.
03What you may not do
- Remove, obscure or alter any notice of ownership, including the copyright line and the licence key mechanism.
- Resell, sublicense, rent or white-label the software, or run it on behalf of anyone outside your organisation, without our written permission. Co-branding a self-hosted installation with your own mark, as the software provides for, is not white-labelling and is permitted.
- Use the software, or the catalogue and model within it, to build or train a competing product.
- Share a licence key outside your organisation, or use one issued to another organisation.
You may read, audit and modify the source of a self-hosted installation for your own security review and internal needs. If you do modify it, we cannot support the result, and modifications are replaced when you take an update.
04Fees, term and renewal
Fees are those on the order or the plan you chose. Hosted subscriptions renew at the end of each period until cancelled; you may cancel at any time and keep access until the end of the period you have paid for. Enterprise licences run for the term on the order and renew by agreement.
Where a plan limits active studies or people, those limits are part of the licence. Exceeding them is a reason for us to ask you to move to a larger plan, not a reason for us to withhold your data.
05Support and updates
While your subscription or licence is current, you receive the releases we publish and support by email at support@auddomate.com. A self-hosted installation checks for and applies releases itself; whether and when you take an update is your decision.
We aim to answer within one working day. We do not promise a fix within a fixed time, and we will tell you plainly when something is not going to be fixed.
06Your data and your work
Everything you put into the software — site plans, markup, machine profiles, studies, telemetry, reports — remains yours. We claim no rights over it beyond what is needed to run the service for you, and we do not use it to train models or share it with other customers. On a self-hosted installation, none of it reaches us at all; only the licence key, the domain and the version are sent when the installation checks for updates.
You can export your work as CSV or JSON at any time, and you may keep those exports after this agreement ends.
07Estimates, not guarantees
This clause survives everything else in this agreement. Auddomate produces estimates from the figures you enter and the assumptions it prints beside each result. It is a planning tool. It does not control machines, and it is not a safety system, a certification, or professional engineering advice.
The model assumes steady flow and no congestion, and takes no account of queueing, charging, operator behaviour, breakdowns or anything else it says it excludes. You are responsible for verifying any figure before relying on it, and for the decisions you take.
08Warranties
We warrant that we have the right to license the software to you, and that we will provide it with reasonable skill and care. Beyond that the software is provided as it is, without warranties of merchantability, fitness for a particular purpose or uninterrupted availability.
We warrant that the software as delivered does not, to our knowledge, contain malicious code.
09Intellectual property claims
If someone claims the software itself infringes their intellectual property, we will defend that claim at our expense and pay any damages finally awarded, provided you tell us promptly, let us handle it, and give us reasonable help. If we cannot make the software non-infringing, we may end this agreement and refund the unused part of your fees.
This does not cover claims arising from your own modifications, from combining the software with something we did not supply, or from content you uploaded.
10Limitation of liability
Neither of us is liable for indirect or consequential loss, including lost profit, lost contracts, lost savings, or the cost of equipment purchased or not purchased on the strength of an estimate.
Our total liability under this agreement is limited to the fees you paid us in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
11Confidentiality
Each of us may see the other's confidential information — your site plans and commercial figures, our software and pricing. Neither of us will disclose it to anyone else except to people who need it to perform this agreement and who are under a similar duty, or where the law requires it. This duty lasts for three years after the agreement ends.
12Ending the agreement
Either of us may end this agreement if the other materially breaches it and does not put it right within thirty days of being told in writing. You may cancel a hosted subscription at any time from Billing.
When the agreement ends, your licence to use the software ends. Take your exports first; we keep hosted data for thirty days afterwards and then delete it. A self-hosted installation stops receiving updates and support, and you must stop using the software and remove it from your servers. Your exported data stays yours.
13General
Neither of us may transfer this agreement without the other's consent, except to a successor of substantially the whole business. Neither of us is liable for failure caused by something genuinely outside our control. If a clause is unenforceable, the rest stands.
This agreement, the Terms of Service and the Data Processing Agreement are the whole agreement between us on this subject, and replace anything said beforehand.
We may update this agreement for new customers at any time. For you, the version in force is the one published when you last renewed, and we will tell you before a renewal if it has changed materially.
14Signing it
Most customers do not need to sign anything: placing an order or using a licence key accepts this agreement as it stands. If your procurement needs a signed copy, write to legal@auddomate.com and we will send this document as a PDF for signature, with your organisation's name and term filled in.
We are also willing to sign your own paper. Send it over. We will read it, tell you which clauses we cannot accept and why, and we will not pretend to have certifications we do not hold.
15Contact
Questions about this licence: legal@auddomate.com. Questions about using the software: support@auddomate.com.